Over three days this July, cross-sector teams fanned out across downtown Grand Rapids with a simple but ambitious goal: to build an accurate, shared understanding of who is actually out there, what they need, and how we can do better by them. This was the Downtown Pathways Project’s Voice of the Customer survey, and it was unlike anything we’ve done…

Continuous Improvement of Individual Level Data Supports Effective Homeless Response What is a “By Name List?”  It is exactly as it is named; it is a list of all clients in the homeless response system who are known to be actively homeless. Our goal is that service providers know exactly who is out there,…

The event is an opportunity for private, public and philanthropic partners working to end chronic homelessness to highlight successes and progress towards shared goals. Who should attend Whether you are a frontline service provider, business leader or a community investor – we want you to join us for a time to celebrate and recommit…

Modern challenges don’t wait—and neither can we.  As General Stanley McChrystal writes in Team of Teams, today’s problems are complex, fast-moving, and interconnected. Cause and effect is often unclear. By the time you’ve mapped the system, it has already changed.   Last week, pathways partners got to meet with General McCrystal, and discuss how homelessness is exactly this kind of complex challenge. Special thanks to the Gerald R. Ford Presidential Museum…